At Velora Cases, we aim to process and deliver your orders quickly and safely.

• Processing Time: 1–2 business days.
• Delivery Time: 3–7 business days, depending on your location.
• Tracking: Tracking details will be shared once your order is shipped.
• Delays: Delivery may be delayed due to courier issues, weather, or public holidays.
• Address: Please provide accurate shipping details to avoid delivery issues.

For any shipping queries, contact us at help@veloracases.in with your order number.

At Velora Cases, we offer a 30-day return policy from the date of delivery.

• Products must be unused and in original condition.
• Original packaging and proof of purchase may be required.
• Damaged, defective, or incorrect items can be reported for a replacement or refund.
• Refunds are processed to the original payment method after the returned item is inspected.
• Return shipping costs may apply unless the item is damaged, defective, or incorrect.

To request a return, contact help@veloracases.in with your order number and reason for return.

1. How can I place an order?

Choose your preferred product, add it to your cart, and complete the checkout process.

2. How long does delivery take?

Orders are typically delivered within 3–7 business days.

3. Can I track my order?

Yes. Tracking details will be shared once your order has been shipped.

4. What is your return policy?

We offer a 30-day return policy. Items must be unused and in their original condition.

5. How do I request a return or refund?

Contact us at help@veloracases.in with your order number and reason for the return.

6. What if I receive a damaged or wrong product?

Please contact us as soon as possible with your order details. We’ll help arrange a suitable replacement or solution.

7. How can I contact Velora Cases?

Email us at help@veloracases.in. We aim to respond within 1–2 business days.